Find answers to common questions about our products, shipping, and policies.
📦 Shipping & Delivery
How long does shipping take?
Processing time is typically 3–7 business days, and delivery usually takes 4–10 business days.
Some items may require additional time depending on availability, seasonal demand, or preparation.
Will my order arrive in one package?
Not always. Orders may be shipped from different growers, so items may arrive in separate packages.
Do you provide tracking?
Some shipments include tracking, while others (such as seeds) may be shipped without tracking to keep shipping efficient and cost-effective.
🌱 Plants & Seeds
Why does my plant look stressed?
Shipping stress is normal for live plants. You may notice wilting, leaf drop, or dryness.
Please allow 3–7 days for the plant to recover in a suitable environment.
What if my plant looks damaged?
Please allow time for recovery first. If the plant does not improve, contact us within 48 hours of delivery with clear photos of the plant and packaging.
Do you guarantee plant survival?
No. Plant health depends on environmental conditions and care after delivery.
Why didn’t my seeds germinate?
Germination depends on factors such as soil, moisture, temperature, and planting method. Results may vary and are not guaranteed.
⚠️ Orders & Policies
Can I cancel my order?
Orders may be canceled before processing begins. Once processing starts, cancellations may not be possible.
Do you accept returns?
Due to the perishable nature of plants and seeds, all sales are final.
Can I get a refund?
We only review issues reported within 48 hours of delivery with valid photo evidence.
🌿 Product Expectations
Will my plant look exactly like the photo?
No. Images are for reference only. Plants vary in size, shape, and appearance depending on season and growth stage.
Are your seeds organic or non-GMO?
Most of our seeds are heirloom and non-GMO. Please check individual product listings for specific details.
🌎 Additional Information
Do you ship everywhere in the U.S.?
We ship to most U.S. locations. However, certain states may have agricultural restrictions on specific plants.
What if my order is delayed?
Delays may occur due to weather, carrier issues, or seasonal demand. We appreciate your patience.
💬 Need Help?
If your question isn’t answered here, feel free to contact us:
Email: info@nataliesbotanicalgarden.com
We typically respond within 1–3 business days.
Thank you for growing with Natalie’s Botanical Garden 🌸