Shipping policy

Shipping Policy

At Natalie’s Botanical Garden, we take great care in preparing and shipping your plants and seeds so they arrive safely and in good condition.

Please review our shipping details below before placing your order.

🇺🇸 Shipping Area

  • We currently ship within the United States only
  • International shipping is not available at this time

🌿 Where Your Order Ships From

We partner with trusted growers and suppliers across the United States.

  • Orders may be shipped from different locations
  • Items may arrive in separate packages

This allows us to provide a wider variety of plants and maintain product freshness.

💲 Shipping Cost

We offer FREE shipping on all U.S. orders.

⏱ Processing Time

  • Orders are processed within 3–7 business days
  • Processing takes place Monday–Friday (excluding holidays)

Please note:

  • Some plants require additional preparation before shipment
  • During peak seasons (spring and fall), processing times may be longer
  • In some cases, orders may take up to 2–4 weeks before shipping

🚚 Delivery Time

  • Estimated delivery time: 4–10 business days after shipment
  • Total estimated timeframe: 7–15 business days

Delivery times are estimates and may vary based on location, weather, and carrier conditions.

📦 Tracking Information

  • Tracking is provided when available
  • Some items (such as seeds) may be shipped without tracking
  • Tracking updates may take 1–3 days to appear

In some cases, packages may be marked as "Delivered" before they arrive. Please allow additional time.

⚠️ Shipping Responsibility

Once your order has been handed over to the carrier, responsibility transfers to the shipping provider.

We are not responsible for:

  • Carrier delays
  • Lost or stolen packages
  • Incorrect deliveries
  • Packages marked as delivered but not received

If an issue occurs, we recommend contacting your local carrier for assistance.

📬 Address Accuracy

  • Please ensure your shipping address is correct at checkout
  • We are not responsible for orders sent to incorrect or incomplete addresses
  • Reshipping may require additional fees

🌸 Live Plant Notice

Plants are living items and may experience minor stress during transit.

  • Wilting or leaf drop may occur
  • Minor cosmetic imperfections are normal

These conditions are expected and do not indicate a defective product.

💬 Need Assistance?

If you have questions about your order, please contact us:

Email: info@nataliesbotanicalgarden.com

We typically respond within 1–3 business days.

Thank you for trusting Natalie’s Botanical Garden 🌿